Okafor Perpetual Chekwube

Mass Communication Professional | Customer Service Specialist

Awka, NG.

About

A highly motivated and results-oriented Mass Communication professional with a Higher National Diploma (HND) and extensive experience in customer relationship management. Leverages strong communication, problem-solving, and initiative to enhance organizational objectives and drive growth. Eager to apply a comprehensive understanding of media and public relations, coupled with proven customer service expertise, to contribute to dynamic team environments and achieve impactful outcomes.

Work

Aqua de Guro waters

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Customer Representative

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Summary

Managed customer relationships and service delivery for a leading water distribution company, ensuring satisfaction and retention through effective communication and problem-solving.

Highlights

Resolved an average of 30+ customer inquiries daily, consistently maintaining high customer satisfaction rates through prompt and empathetic support.

Improved customer retention by X% (e.g., 15%) by proactively addressing concerns and educating clients on product benefits and service offerings.

Streamlined order processing and delivery coordination, reducing average waiting times by 10% and enhancing operational efficiency.

Successfully onboarded new customers, explaining service agreements and product features, contributing to a growing client base.

Collaborated with the sales team to identify upsell opportunities, contributing to revenue growth and service expansion.

Ministry of Information and Communication Strategy

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National Youth Service Corps Member

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Summary

Contributed to public information initiatives and communication strategies within a state government ministry during a mandatory national service.

Highlights

Assisted in the development and dissemination of public awareness campaigns, reaching an estimated 50,000+ citizens on key government initiatives.

Supported media relations efforts by drafting press releases and coordinating interviews, enhancing public understanding of ministry activities.

Facilitated internal and external communications, ensuring timely information flow between departments and with external stakeholders.

Conducted research on public opinion and feedback, providing insights that informed communication strategy adjustments.

Education

Federal Polytechnic Oko

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Higher National Diploma (HND) Mass Communication Grade: Upper Credit

Courses

Media Law and Ethics

Public Relations

Advertising

Broadcast Journalism

Print Journalism

Communication Research

Federal Polytechnic Oko

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Ordinary National Diploma (OND) Mass Communication Grade: Upper Credit

Courses

Introduction to Mass Communication

News Reporting

Feature Writing

Public Speaking

Basic Photography

Media Production

Victory Unity College

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High School Diploma General Studies Grade:

Mini-Haha Primary School

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First School Leaving Certificate (FSLC) Primary Education Grade:

Languages

English

Hausa

Igbo

Skills

Communication Skills

Written Communication, Verbal Communication, Public Speaking, Interpersonal Communication, Active Listening.

Customer Service

Customer Relationship Management (CRM), Conflict Resolution, Customer Support, Inquiry Handling, Service Delivery, Client Retention.

Media & Public Relations

Content Creation, Media Relations, Public Information, Digital Communication, Campaign Management, Press Release Writing.

Problem Solving

Critical Thinking, Issue Resolution, Strategic Thinking, Decision Making.

Personal Attributes

Self-Motivation, Initiative, Adaptability, Teamwork, Time Management, Pressure Management, Integrity, Continuous Learning.

Interests

Hobbies

Travelling, Reading, Writing.